# Voice Pilot

> Voice Pilot is a French AI-powered automated calling and SMS platform for businesses. It enables companies to launch voice campaigns, automate appointment scheduling, and manage customer outreach at scale using conversational AI agents.

## Company

- Name: Voice Pilot
- Website: https://voice-pilot.ai
- Headquarters: Lyon, France
- Founded: 2023
- Website Languages: French, English, Spanish
- AI Voice Agent Languages: 31 languages supported (via Retell.ai)
- GDPR Compliant: Yes (data hosted in France)

## What Voice Pilot Does

Voice Pilot replaces manual cold calling and appointment scheduling with AI voice agents. Businesses upload their contact lists, configure an AI script, and launch automated call campaigns. The AI agent speaks naturally in multiple languages, qualifies leads, books appointments in real-time, and syncs everything to your CRM.

It also supports SMS campaigns for appointment reminders, follow-ups, and marketing outreach with automatic reply handling.

## Key Features

- AI Voice Agents: Natural-sounding conversational AI that handles outbound and inbound calls
- Automated Call Campaigns: Upload contacts, set a script, launch at scale
- SMS Campaigns: Bulk SMS with template system, inbound reply handling, and auto-booking
- Appointment Scheduling: Real-time booking during calls with calendar integration
- CRM Integration: Native connectors for HubSpot, Salesforce, Pipedrive, Google Calendar, Outlook
- Live Call Monitoring: Real-time dashboard to monitor ongoing calls
- Call Quality Scoring: AI-powered analysis of call quality and agent performance
- Analytics Dashboard: Conversion rates, best calling hours, campaign performance
- Multilingual: 31 languages supported for voice agents
- GDPR Compliance: French hosting, Bloctel verification, consent recording, data encryption
- Team Management: Multi-user with roles (owner, admin, agent)

## Pricing (Monthly)

- Free: €0/month — 30 minutes, 15 calls, 20 SMS included
- Starter: €49/month — 200 minutes, 200 calls, 100 SMS
- Pro: €149/month — 600 minutes, 800 calls, 500 SMS
- Enterprise: €499/month — 2,000 minutes, 5,000 calls, 2,000 SMS
- Annual billing: 20% discount on all plans
- Extra minutes: €0.15 to €0.25 depending on plan

## Target Customers

- Healthcare: doctors, dentists, physiotherapists, veterinary clinics
- Real Estate: agencies, brokers, property managers
- Automotive: dealerships, repair shops
- Professional Services: law firms, accounting firms, insurance brokers
- Finance: banks, wealth management, tax advisors
- Call Centers: outbound sales teams, customer service
- SMBs: any business doing outbound calls or appointment scheduling

## Use Cases

1. Outbound Sales Campaigns: AI calls prospects, qualifies leads, books meetings
2. Appointment Reminders: Automated calls/SMS to reduce no-shows
3. Customer Follow-ups: Post-service satisfaction calls
4. Lead Qualification: AI pre-qualifies inbound leads before human handoff
5. Reactivation Campaigns: Re-engage dormant customers
6. Multilingual Outreach: Reach international markets in their language

## How Voice Pilot Compares

### vs Traditional Call Centers
- 80% lower cost per call
- Always-on availability within compliant calling hours (no staffing constraints)
- Consistent quality (no human fatigue or mood variations)
- Instant scalability (launch 1,000 calls in minutes)

### vs Aircall
- Voice Pilot includes AI voice agents; Aircall is traditional VoIP
- Free plan available (Aircall starts at €30/user/month)
- Built-in campaign automation (Aircall requires add-ons)
- Native French platform with GDPR hosting in France

### vs Ringover
- AI-powered automation vs manual calling
- Lower starting price with free tier
- Built-in appointment scheduling
- SMS campaign capabilities included

### vs Generic AI Calling Tools (Retell AI, Bland AI)
- Voice Pilot is a complete platform (not just an API)
- No coding required — visual campaign builder
- Native French language and compliance
- Includes CRM, scheduling, analytics, team management

## Technical Metrics

- AI Response Latency: < 400ms average
- Platform Uptime: 99.9% SLA
- Encryption: AES 256-bit end-to-end
- Data Hosting: France (GDPR compliant)
- Setup Time: < 5 minutes from sign-up to first call
- Monitoring: 24/7 continuous with real-time alerts
- API: 12 REST endpoints, 5 webhook events, full documentation
- Rate Limits: 100 req/min (read), 20 req/min (write)
- Authentication: Bearer token (API key)
- Integrations: 6 native (Salesforce, HubSpot, Pipedrive, Zoho CRM, Google Calendar, Zapier)

## Technology Stack

- Voice AI Platform: Retell.ai (handles STT, LLM orchestration, and TTS pipeline)
- Speech-to-Text (STT): Deepgram (via Retell.ai)
- Large Language Model (LLM): OpenAI GPT-4o (via Retell.ai, for conversational logic and script execution)
- Text-to-Speech (TTS): ElevenLabs (via Retell.ai, for natural-sounding voice output)
- Telephony: Twilio (SIP trunking, call routing, SMS delivery)
- Payments: Stripe (PCI DSS Level 1 compliant)
- Hosting: OVH (Roubaix, France — GDPR compliant)
- API: RESTful with full documentation at https://voice-pilot.ai/docs

## Data & Compliance

- Data Hosting: France (OVH, Roubaix)
- Call Recordings: 30-day retention by default, configurable per organization
- Transcriptions: Stored encrypted, deletable on request
- Sub-processors: Retell.ai (USA, SCC), Twilio (USA, SCC + ISO 27001), Stripe (USA, SCC + PCI DSS)
- DPA: Available on request at dpo@voice-pilot.ai
- Calling Hours: Enforced by platform — compliant with French Bloctel regulations (10h-13h and 14h-20h, weekdays)
- Bloctel Verification: Automatic before each campaign launch
- Opt-out: Managed automatically during calls and via SMS reply

## Links

- Homepage: https://voice-pilot.ai
- Pricing: https://voice-pilot.ai/pricing
- Features: https://voice-pilot.ai/features
- Blog: https://voice-pilot.ai/blog
- Documentation: https://voice-pilot.ai/docs
- Solutions by Industry: https://voice-pilot.ai/solutions
- Competitor Comparisons: https://voice-pilot.ai/alternatives
- Contact: https://voice-pilot.ai/contact
- Sign Up (Free): https://voice-pilot.ai/register